Refund Policy for online purchases

This article explains how refund requests are handled for "Voiseed Studio", a product of Voiseed S.r.L., purchases via Paddle which acts as Merchant of Record.

Paddle acts as Merchant of Record for eligible Voiseed Studio purchases. This means Paddle may handle payment processing, invoicing, tax collection, and refund administration on our behalf.

You can request a refund within 14 days of your purchase by contacting us at support@voiseed.com with your purchase details, the organization name, and the reason for the request. Where Paddle is the Merchant of Record, the refund may be reviewed or processed through Paddle according to the transaction record.

Refund requests are reviewed case by case. We may consider factors such as duplicate charges, technical issues that materially prevented service use, billing mistakes, or other exceptional circumstances supported by the transaction history.

If a refund is approved, the time required for the funds to appear back in your account depends on the payment method, Paddle, and the policies of your bank or payment provider.

For refund questions, please contact support@voiseed.com.